Shipping policy
Thank you for choosing Wordkind! We aim to provide you with a seamless shipping experience. Please review our shipping policy below for important information regarding order processing, shipping methods, costs, and more.
- Shipping Methods: We offer the following shipping methods for domestic orders
- Regular Mail via Canada Post: 3-30 Business Days. These time frames are not guaranteed, as weather and mail volume can affect delivery.
- Order Processing Time: We strive to process and dispatch orders within 10 business days (excluding weekends and holidays) from the date of purchase. Please note that this timeframe includes order verification, packaging, and preparing necessary documentation.
- Shipping Destinations: We currently ship to addresses within Canada.
- Shipping Costs: Shipping costs are calculated based on various factors, including the weight, dimensions, and destination of the package. The shipping fee will be displayed during the checkout process. Additional charges, such as handling fees, may apply.
- Tracking and Insurance: We provide order tracking services for most shipments. Once your order is dispatched, you will receive a shipping confirmation email with tracking details. Insurance may be included in the shipping costs, depending on the value and nature of the items being shipped.
- Returns and Exchanges: Please refer to our separate Returns and Exchanges policy for detailed information regarding returning or exchanging items purchased from us.
- Lost or Damaged Items: In the unfortunate event that your order arrives damaged or goes missing during transit, please contact our customer support team within 14 days of receiving the package. We will guide you through the necessary steps to resolve the issue, including initiating a claim process with the shipping carrier if required.
- Holiday and Peak Season Shipping: During holidays or peak seasons when shipping volumes are high, please allow for additional processing and delivery time. We recommend placing your orders in advance to ensure timely delivery.
- Communication: We kindly request that you provide accurate shipping information during checkout. If there are any changes or issues regarding your order's shipping address or other details, please notify our customer support team immediately.
We reserve the right to update our shipping policy from time to time. Any changes will be reflected on this page. By placing an order with Wordkind you agree to abide by our shipping policy.
If you have any questions or require further assistance, please don't hesitate to contact us at kindnesscardproject@gmail.com