Refund policy
At Wordkind, we strive to provide the best customer experience possible. We understand that sometimes you may need to return or exchange a product, and we want to make the process as convenient as possible for you.
Please review our return policy outlined below:
- Lost or Damaged Merchandise: We are committed to ensuring your satisfaction. In the unfortunate event that your merchandise arrives lost or damaged, we will gladly replace it at no additional cost to you. Please contact our customer support team within 14 days of receiving the package to initiate the replacement process and provide photos of damaged merchandise.
- Returns Due to Customer Dissatisfaction: If you are unhappy with your purchase for any reason, we offer a refund or exchange option. Please follow these guidelines for a smooth return process:
- Initiate the return: Contact our customer support team within 7 days of the purchase date to initiate the return process. Provide them with the necessary details, including the reason for the return.
- Return the item: Ship the item back to us within 7 days of the purchase date. Please note that the cost of return shipping will be at your expense.
- Item condition: The returned item must be unused, undamaged, and in its original packaging. We reserve the right to refuse returns if the product does not meet these criteria.
- Refund or exchange: Once we receive the returned item and verify its condition, we will process your refund or exchange promptly. If you opt for a refund, we will credit the original payment method used for the purchase. If you choose an exchange, we will send you the replacement item as per your request. Please note that any price differences will be handled accordingly.
Exceptions: The following items are not eligible for return or exchange, unless they arrived damaged or defective: Personalized or customized products, Digital downloads and/or Gift cards
Contact Information: If you have any questions or need assistance with your return, please contact our customer support team at shannon@wordkind.ca. Our dedicated team is here to help you and address any concerns you may have.
Please note that by making a purchase with us, you agree to comply with this return policy. We reserve the right to modify this policy at any time without prior notice, but rest assured, any changes will not affect your rights for returns or exchanges related to purchases made prior to the policy modification.
Thank you for choosing Wordkind. We value your business and are committed to ensuring your satisfaction with our products and services.
Sincerely,
Wordkind